Employee asks in Google Chat
The question starts in the communication channel teams already use every day.
Internal HR AI Assistant for Google Chat
Stop answering the same HR questions again and again.
Works inside Google Chat, escalates with structured tickets, and runs fully in your own environment.
The problem
The same policy questions keep interrupting HR.
A few recurring questions create most of the support load.
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Repetition eats HR time
HR retypes the same policy answers every day.
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Escalations lose context
Handoffs across chats and sheets are easy to miss.
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Employees get lost in policy documents
Employees struggle to find clear answers across scattered HR documents.
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Data risk slows adoption
Teams avoid tools that move HR data outside their environment.
The solution
AI assistant for fast and consistent answers.
HR Assistant answers in Google Chat using approved documents and escalates uncertain cases.
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High answer rate from approved documents
Answers most recurring HR questions directly from approved policy documents.
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Native Google Chat experience
Employees and HR use it in Google Chat without learning a new tool.
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Ticket management with dual notifications
Low-confidence cases open a ticket and notify both employee and HR in their own chats.
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Your data, your servers
Runs in your own environment so HR data stays under your control.
How it works
How HR Assistant handles requests end to end.
Assistant answers from approved documents
It uses approved HR documents first to resolve most recurring policy questions.
Low-confidence cases move to ticket flow
When confidence is low, a structured ticket opens and both employee and HR are notified in chat.
HR resolves and the answer returns to the thread
The support loop closes where the conversation started, with a clear final response.
Value proposition
Clear outcomes for HR teams.
Win back HR capacity
Routine policy questions are handled automatically so HR can focus on complex employee cases.
Reduce search and response friction
Employees get fast answers without digging through multiple policy files and old threads.
Keep operations in your stack
The full workflow runs in your environment with structured escalation and clear ownership.
Enterprise package
Single Package. Clear Scope.
One implementation track covering rollout, ownership model, and escalation flow.
Enterprise
Enterprise Package
Core workflow + rollout
Built around the four parts that matter most: answer quality, adoption, escalation, and control.
- Approved-document answer layer
- Google Chat-native employee flow
- Ticket management and chat notifications
- Customer-owned deployment
FAQ
Things to Know Before You Start
A quick overview of setup, ownership model, and escalation flow.
What does HR Assistant do?
It answers recurring HR questions from approved documents in Google Chat and opens a structured ticket when confidence is low.
Who is it best for?
It fits HR teams and business owners at Google Workspace companies that handle repeated internal people-operations questions.
Does it work inside Google Chat?
Yes. The employee asks in Google Chat, and the answer or fallback resolution returns in the same thread.
Where does the data stay?
The documented model keeps the workflow inside the customer’s own Google Cloud environment.
What happens when the assistant is not confident?
It moves the request into a structured HR ticket flow instead of leaving the conversation unresolved.
Do we need our own Google Cloud project?
Yes. The current setup is designed to run in a customer-owned Google Cloud environment.
Do you offer setup support?
Yes. The enterprise package includes guided setup, deployment support, and go-live handoff.
Get in touch